How to request deletion
You can ask Love of Dance Academy (Pty) Ltd to delete the personal information we hold about you at any time. This includes your member account, bookings, WhatsApp and email conversations with us, and copies held for us by our service providers.
Tell us your full name, and whether you want everything deleted or only certain data (for example, only your WhatsApp history).
- Email info@loveofdance.co.za with the subject "Data deletion request". Send it from the email address linked to your account, or include the phone number you use with us.
- On WhatsApp, send "DELETE MY DATA" to +27 78 550 8551.
- In person or by post: Wolwespruit, 501 Jochemus Street, Cul de sac, Erasmuskloof, Pretoria.
What happens next
- We confirm receipt within 5 business days.
- We verify your identity, for example by sending a code to your email or WhatsApp number.
- We delete your data within 30 days of verification, including copies held by the providers who host our site and deliver our messages. We confirm in writing when it is done.
- Backups are overwritten within 90 days.
What we may have to keep
We must keep some records by law, such as invoices and tax records (generally 5 years), signed waivers, and records needed to deal with legal claims. We keep only what is required, restrict access to it, and delete it when the retention period ends.
Sign in with Google
You can also remove Love of Dance Academy’s access in your Google Account under Security, then Third-party connections.
Not happy?
Contact us at info@loveofdance.co.za. You can also complain to the Information Regulator (South Africa) at https://inforegulator.org.za or POPIAComplaints@inforegulator.org.za.
Send a deletion request
Use any of these, and include the email or phone number on your account.
- info@loveofdance.co.za
- +27 78 550 8551
- Wolwespruit, 501 Jochemus Street, Cul de sac, Erasmuskloof, Pretoria